TERMS AND CONDITIONS

1.      Introduction

These General Conditions of Sale (hereinafter referred to as "General Conditions"), exclusively regulate the contractual relations between the customers of the levita.it site (hereinafter referred to as "Customers") and the seller Levita Srl with registered office at via Barbaro 2 / a in Crema (CR) I-26013, share capital € 10,000 fully paid up, VAT number and tax code 01519720195 (hereinafter referred to as "Levita"). These General Conditions are the only ones that can be applied and replace all other conditions, except for preliminary, express and written exceptions. Levite may be under an obligation to modify some of these provisions; Customers are therefore advised to read the General Conditions each time they visit the levita.it site (hereinafter referred to as "the Site"). These changes are enforceable starting from the putting online and are not applicable to contracts stipulated prior to it. Each purchase on the Site is therefore subject to the General Conditions of Sale applicable on the date of the order. Levita is confident that, once the order has been validated, the Customers have read and accepted the General Conditions of Sale without reservation. Customers undertake to comply with the General Conditions and the Terms of Use detailed on the same.

2.      Place an order

To place an order on the Site, Customers must register, or be identified through their login credentials if already registered, and insert the products they intend to purchase in the cart. They must subsequently go to the cash desk following a procedure consisting of 5 phases:

- confirmation (or modification if necessary) of the billing and shipping data at the time of registration on the Site

- choose the shipping method

- choice of payment method (Paypal)

- acceptance of the General Conditions of Sale by ticking the appropriate box on the order summary page

- confirm the order by clicking on the button at the bottom of the page.

Once the order is confirmed, the Customers will have to proceed with the balance through the chosen methods. The balance will firmly and definitively formalize the sales contract that binds them to Levita.

3.      Product information

Levita pays particular attention to putting on-line information relating to the essential characteristics of the products through technical data sheets that illustrate these characteristics and through illustrative photographs of the products, within the limits of the technique and in compliance with the best standards of the market.

4.      Prices

The sales prices indicated on the Site are expressed in euros (€) and include VAT but do not include delivery costs. Delivery costs are always charged to the Customers and are invoiced at the end of the order as a supplement to the selected products. Levita reserves the right to change prices at any time, but equally undertakes to apply the prices indicated on the Site at the time the order is placed. In case of display of a wrong and / or manifestly negligible price, for any reason (computer bug, manual error, technical error ...), the order will be canceled, even in case of initial validation.

5.      Availability

Customer orders are fulfilled within the limits of the quantity of products available.
In the event that the ordered product is not available, Levita undertakes to contact the Customers via e-mail within 7 days from the order date to inform them of the time required for the delivery of the ordered product. In the event that only some of the products ordered are not available, Levita undertakes to immediately ship the available products and to bear the delivery costs inherent in the shipment of the remaining products. In the event that the unavailability of the product is due to a definitive stop of production or the restocking times are excessively long, Levita will offer the customer a product of equivalent quality and price. In case of refusal by the customer, Levita will refund the unavailable product.

6.      Delivery methods

The products purchased on the Site can be delivered throughout Italy, including the islands. In the event that Customers wish to have the ordered products delivered in a foreign country, contact the Levita sales office via email to check if the country is actually served. The order will be delivered to the address indicated at the time of the order.
In case of non-receipt of the order within the indicated times, Levita will open an investigation against the carrier which may last a few days. In all circumstances, in the event that the delivery exceeds the deadline for delivery by seven (7) days, and this is not due to force majeure, the Customers can cancel the order by registered letter with acknowledgment of receipt and will be reimbursed. within a maximum of thirty (30) days.
Upon receipt of the order, Levita advises customers to verify that the products delivered comply with the order, and to indicate, in the event that they are damaged, any anomalies on the delivery form in the form of handwritten and countersigned reservations. Without prejudice to applicable legal guarantees, Levita advises Clients to address their reservations as soon as possible:
- by post to the address: Levita Srl Complaints Office Via Barbaro, 2 / a Crema (CR) 26013
- by email at  info@levita.it
The shipping service cannot guarantee the customer more than two consecutive deliveries for each product. In case of double non-delivery (package refused, delivery impossible ...), the product will be left at the customer's disposal at the Levita Logistics Center for 3 months.
Beyond this term, the material will be considered as abandoned. Levite will be able to dispose of it fully and absolutely, and proceed to its destruction. In this case, no refunds can be requested.

7.      VAT refund

Please note that VAT is not refunded by Levita.

8.      Secure payments

Levita has partnered with Wix.com to ensure payment security. Levita has chosen to guarantee the security of payments thanks to Wix.com, by encrypting the connection during their transmission over the network. The name Wix.com  may appear on the statement sent by the customer's bank. We kindly ask our customers to note that, in the event that there are suspicions of fraud relating to a specific payment, the latter may be canceled without notice.
Levita offers its customers the following payment options: Wix.com and PayPal.
Levita does not receive or transmit credit card data and therefore they are not stored in our systems.

9.      Right of withdrawal

Sales of products via the Internet are governed by Legislative Decree no. 185 of 22/05/1999 which regulates the matter of distance contracts, that is, carried out outside commercial premises. This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and to obtain reimbursement of the expenses incurred. This right is reserved exclusively for natural persons (consumers), therefore it cannot be exercised by legal persons and natural persons acting for purposes related to any professional activity carried out.

To exercise the right of withdrawal, it is necessary to send the items for which you intend to exercise this right within 10 working days of receipt of the goods. The right of withdrawal is exercised without any penalty, except for the return costs, which remain the responsibility of the Customer. The right of withdrawal is totally lost if the returned product is not intact, that is:
- lack of original packaging
- absence of integral elements of the product (accessories, etc)
- damage to the product for reasons other than transport.
In any case, the items returned worn, incomplete, ruined, damaged or soiled by the Customer will be rejected.
The indicated duration of 10 days is counted from the date of delivery of the order. Levita will proceed with the transmission of the re-credit order relating to the cost of the goods shipped within 30 working days following the shipment of the goods by the customer and in any case not before receipt of the goods. No parcel can be delivered directly to our stores or to our business partners. The products must be returned to the address indicated on the return voucher.
Levita will consequently reject any product returned unpacked, as well as products for which the return costs have not been fully paid by the Customer. The refund is made via PayPal.

10.      Return of products

Only products not damaged, not worn, not soiled, returned in their original packaging to the After Sales Service address will be accepted. The shipping costs of the product are charged to the customers.

11.      Product warranties

The products offered for sale on the Site are accompanied by a legal guarantee of conformity. On the basis of the legal guarantee of conformity, Levita undertakes to deliver an order in compliance with the sales contract concluded and to answer for any lack of conformity found at the time of delivery.
To comply with the contract, the products must:
1) correspond to the description on the Site at the time the order is placed;
2) be suitable for any use for which products of the same type are normally used;
3) present the usual quality and performance of a product of the same type, which the consumer can reasonably expect, taking into account the nature of the product and the characteristics described on the Site.

In the event of a confirmed lack of conformity, it will be necessary to restore the conformity of the defective product or its replacement, at no cost to the customer. Whatever the problem with the product in question, we recommend that you contact us immediately  info@levita.it  to define the methods of repair or replacement.

12.      Disputes and Liability

Levita cannot under any circumstances be held responsible for the non-finalization of the contract due to force majeure, such as those defined by the Italian courts, responsibility of the customer or third parties. Levita cannot be held responsible for damages resulting from misuse of the products sold on the Site.

13.      Comments, criticisms, communications

All Customer opinions sent to Levita are supervised and moderated by Levita Marketing. In the event that these opinions are contrary to laws or morality (abusive advertising, defamatory intentions, insults, improper comments ...) Levita reserves the right to refuse or modify the opinion in question.

14.      Intellectual property

The entire content of the Levita Site (illustrations, texts, descriptions, brands, images, videos) is the property of Levita, its collaborators and / or partners. All reproductions, partial or total, of the content of the site, by any process and on any medium, must be subject to a preliminary and explicit authorization from Levita.

15.      Applicable law

These general conditions of sale are governed by Italian laws. For anything not expressly indicated in this document, Italian laws apply. The Court of Milan will be competent for any dispute.